Hi All,
We host our own SELECTServer, and for the last month we have been haing issues with the 'Usage Log Posting' task failing every day. I thought it may have been our proxy server, but when have given this machine direct access to the Bentley servers and it still fails.
The Log file 'SS-UsageLogPostingService.log' contains the following messages.
03-05-13 13:50:37 INFO - UsageLogPostingService - Checking if the UsageLogProcessingService is currently executing. Pause if so...
03-05-13 13:50:37 INFO - UsageLogPostingService - UsageLogProcessingService is not executing. The Service will continue to execute.
03-05-13 13:50:37 INFO - BussinessLogic - Found 0 sites to transmit logs for.
03-05-13 13:50:37 INFO - BussinessLogic - TRANSMIT LOGS: 8 to transfer
03-05-13 13:50:58 ERROR - BUDDI - Request to Web Service [http://buddi.bentley.com/discovery.asmx] for regions failed.
03-05-13 13:51:19 ERROR - BUDDI - Request to Web Service [http://buddi.bentley.com/discovery.asmx] for regions failed.
03-05-13 13:52:01 ERROR - BUDDI - Request to Web Service [http://buddi.bentley.com/discovery.asmx] for regions failed.
03-05-13 13:52:01 ERROR - BussinessLogic - Could not send send logs to url [http://ssla.bentley.com/licensing.asmx]: Unable to connect to the remote server
03-05-13 13:52:01 ERROR - BussinessLogic - System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.10.30.230:3128
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Bentley.SelectServer.Common.Online.WebServices.Proxies.licensing.SubmitUsageLogs(String selectServerSerialNumber, String selectServerActivationKey, XmlNode concurrentUtilizationBySite, XmlNode usageProductByMachine, XmlNode usageProductByUser)
at Bentley.SelectServer.BusinessLogic.CreatePostinglogs.PostLogs(String serverSerialNumber, String serverActivationKey, XmlNode concurrentUtilizationLog, XmlNode machineUsageLog, XmlNode userUsageLog)
03-05-13 13:52:01 ERROR - BussinessLogic - TRANSMIT LOGS: error posting log file record # 1 [Error Code: 1]
03-05-13 13:52:01 ERROR - BussinessLogic - Error posing Usages Logs
03-05-13 13:52:01 ERROR - UsageLogPostingService - Service Process Returned Error Code# -1 - An error occurred while sending logs to bentley.com
For some reason it is referencing our old proxy server (10.10.30.230), but I have remove the proxy setting from the application (and restarted the application and server).
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I have tried the web service URLs directly in IE from the server and they both work.
I am running "SELECTserver V8i (SELECTseries 2) - Version 8.11.7.111".
Any ideas??
Thanks,
Ian
