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RE: [Licensing and Activation Forum] site activation key: Suggested Answer

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Hello Mr.Abhishek Paranjape,
 
Followed the steps mentioned in the below email.
No success. I recorded the screen after renaming MySELECT.db
Here is the ink for the video I created while trying activate the license.
 
 
Attached is the log file.
 
And below are system health check details.
 
Starting Check...
Checking service...
Checking Network...
Checking CONNECTION client...
CC configured with Env 1
Checking ULAS...
Failed to check ULAS: System.Exception: 102 An error occurred while executing the command definition. See the inner exception for details.
   at Bentley.BDC.Licensing.Client.CCLicenseClient.MakeAPIServiceCall[T](Action verificationRoutine, ClientAPICallDelegate`1 callDelegate, Int32 numberOfRetries, TimeSpan retryInterval)
   at Bentley.BDC.Licensing.Client.CCLicenseClient.GetUserSecurityToken(String relyingParty)
   at HealthCheck.HealthViewModel.CheckUlas(CCLicenseClient ccApi, ServiceClientAPI lcApi)
Checking Entitlement...
Failed to check entitlement: System.Exception: 102 An error occurred while executing the command definition. See the inner exception for details.
   at Bentley.BDC.Licensing.Client.CCLicenseClient.MakeAPIServiceCall[T](Action verificationRoutine, ClientAPICallDelegate`1 callDelegate, Int32 numberOfRetries, TimeSpan retryInterval)
   at Bentley.BDC.Licensing.Client.CCLicenseClient.GetUserSecurityToken(String relyingParty)
   at HealthCheck.HealthViewModel.CheckEntitlement(CCLicenseClient api)
Done.
 
 
V Srinivas Rao
Officer -Labs & Workshops
DMC-Academic Operations
في سرينيفاس راو
مسؤول - المختبرات وورش العمل
كلية دبي للطلاب
Main logo
Direct.:+9712 206 4688
Email:vrao@hct.ac.ae
P.O.Box:15825, Dubai, United Arab Emirates
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From: Mavis Malhotra <Mavis.Malhotra@bentley.com>
Sent: Thursday, April 9, 2020 2:00 PM
To: V Srinivas Rao <
vrao@hct.ac.ae>
Subject: FW: {SrvReqNo:[7001046996]} not updating me (
vrao@hct.ac.ae ) as a
 
[ External Email ]. Please exercise caution when opening attachments.

Hello Prof. Rao,
 
Request you to please follow the below steps:
 
Open the task manager and end task first the Bentley.Licensing.Service then the Bentley.Connect.Client > browse to %localappdata%\Bentley\MySELECT.db (C:\Users\WindowsUserName\AppData\Local\Bentley\MySELECT.db)> Rename it to MySELECT.old > Then browse to %localappdata%\Bentley\Licensing\ rename the LicenseService.db to LicenseService.old > start the CONNECTION Client and sign in > Start the application that was giving you the trial message.If those steps do not work please reply back with a screen capture of the message and the application and version you're trying to use.
 
Also, the school code you mentioned is correct.
 
 
Thank you,
-
Best Regards,
The Working from Home Task Force
 
Mavis Malhotra
Programs Manager
Bentley Systems
CyberCity Tower 15, 4th Floor, Magarpatta City, Hadapsar, Pune - 411028
+97143826041
         
 
From: V Srinivas Rao <vrao@hct.ac.ae>
Sent: Thursday, April 9, 2020 11:33 AM
To: Prabhat Bhatt <
Prabhat.Bhatt@bentley.com>; Mavis Malhotra<Mavis.Malhotra@bentley.com>; Tanisha Naik Gaunekar <Tanisha.Naikgaunekar@bentley.com>; Sarah McCann <Sarah.McCann@bentley.com>
Subject: FW: {SrvReqNo:[7001046996]} not updating me (
vrao@hct.ac.ae ) as a
 
Hi,
 
Even my students have the same problem ofvalid for 7days only message prompt.
 
Could you double check if our below school code is correct??
 
6kLoBTpcIcGkX/TPFU21tQipZELn9f6jzjXaQCp2DqZBazo3viZotA==
 
I doubt if it is ours.
 
I’m in communication with Ms.Sarah McCann too on this .
 
 
 
 
 
V Srinivas Rao
Officer -Labs & Workshops
DMC-Academic Operations
في سرينيفاس راو
مسؤول - المختبرات وورش العمل
كلية دبي للطلاب
Main logo
Direct.:+9712 206 4688
Email:vrao@hct.ac.ae
P.O.Box:15825, Dubai, United Arab Emirates
Facebook
Twitter
Instagram
YouTube
Border
https://cdn.hct.ac.ae/signature_logo/June2019.jpg
Enviromental Please consider the environment before printing this email
This Email and any attachments may contain HCT confidential and privileged information.If you are not the intended recipient, please notify the sender immediately by return email, delete this email and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Unless otherwise stated, opinions expressed in this email are those of the author and are not endorsed by the author's employer.
 
From: V Srinivas Rao
Sent: Wednesday, April 8, 2020 8:14 PM
To:'Sarah McCann' <
Sarah.McCann@bentley.com>
Subject: RE: {SrvReqNo:[7001046996]} not updating me (
vrao@hct.ac.ae ) as a
 
Even my students have the same problem ofvalid for 7days only message prompt.
 
Could you double check if our below school code is correct??
 
6kLoBTpcIcGkX/TPFU21tQipZELn9f6jzjXaQCp2DqZBazo3viZotA==
 
I doubt if it is ours.
 
 
 
V Srinivas Rao
Officer -Labs & Workshops
DMC-Academic Operations
في سرينيفاس راو
مسؤول - المختبرات وورش العمل
كلية دبي للطلاب
Main logo
Direct.:+9712 206 4688
Email:vrao@hct.ac.ae
P.O.Box:15825, Dubai, United Arab Emirates
Facebook
Twitter
Instagram
YouTube
Border
https://cdn.hct.ac.ae/signature_logo/June2019.jpg
Enviromental Please consider the environment before printing this email
This Email and any attachments may contain HCT confidential and privileged information.If you are not the intended recipient, please notify the sender immediately by return email, delete this email and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Unless otherwise stated, opinions expressed in this email are those of the author and are not endorsed by the author's employer.
 
From: Sarah McCann <Sarah.McCann@bentley.com>
Sent: Wednesday, April 8, 2020 8:12 PM
To: V Srinivas Rao <
vrao@hct.ac.ae>
Subject: RE: {SrvReqNo:[7001046996]} not updating me (
vrao@hct.ac.ae ) as a
 
[ External Email ]. Please exercise caution when opening attachments.

Thank you I will pass this onto my colleagues and let you know when I  have further information.
Regards
Sarah
 
From: V Srinivas Rao <vrao@hct.ac.ae>
Sent: 08 April 2020 16:57
To: Support Shared Mailbox <
support@bentley.com>; Sarah McCann <Sarah.McCann@bentley.com>
Subject: RE: {SrvReqNo:[7001046996]} not updating me (
vrao@hct.ac.ae ) as a
 
Pl., find attached logfile.
 
 
 
 
V Srinivas Rao
Officer -Labs & Workshops
DMC-Academic Operations
في سرينيفاس راو
مسؤول - المختبرات وورش العمل
كلية دبي للطلاب
Image removed by sender. Main logo
Direct.:+9712 206 4688
Email:vrao@hct.ac.ae
P.O.Box:15825, Dubai, United Arab Emirates
Image removed by sender. Facebook
Image removed by sender. Twitter
Image removed by sender. Instagram
Image removed by sender. YouTube
Image removed by sender. Border
Image removed by sender. https://cdn.hct.ac.ae/signature_logo/June2019.jpg
Image removed by sender. Enviromental Please consider the environment before printing this email
This Email and any attachments may contain HCT confidential and privileged information.If you are not the intended recipient, please notify the sender immediately by return email, delete this email and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorized and may be illegal. Unless otherwise stated, opinions expressed in this email are those of the author and are not endorsed by the author's employer.
 
From:support@bentley.com<support@bentley.com>
Sent: Wednesday, April 8, 2020 7:43 PM
To: V Srinivas Rao <
vrao@hct.ac.ae>
Subject: {SrvReqNo:[7001046996]} not updating me (
vrao@hct.ac.ae ) as a
 
[ External Email ]. Please exercise caution when opening attachments.

Hello ,

This email refers to Service Request 7001046996, submitted on behalf of Higher Colleges of Technology.

Description: not updating me ( vrao@hct.ac.ae ) as a
Product: STAAD.Pro
Product Area:

The SES versions do not use the school code but are activated by Connection Client sign in. Can you send me the log files for Connection Client and my colleague will have a look to see what the issue could be.

Regards,

Sarah McCann
Product Engineer - Bentley Systems


Image removed by sender.


Please do not delete this request number from the subject field when replying: {SrvReqNo:[7001046996]}

The information in this email and any attachments are confidential and solely for the use of the individual or entity to whom it is addressed to and authorized to receive it. If you are not the intended recipient, be advised that you have received this email in error and that any use, disclosure, copying, distribution or taking any action in reliance on the content of this information is strictly prohibited and may be unlawful. If you have received this email in error, please delete along with any attachments and inform the Higher Colleges of Technology immediately atdisclaimer@hct.ac.ae. We do not guarantee the integrity of any emails or attachments and are not responsible for any changes made to them by any other person.

تعتبر المعلومات الواردة في هذا البريد الإلكتروني وأياً من مرفقاته سرية وتخص المستلم المعني أو الاشخاص المصرح لهم باستلامه، فإذا لم تكن المستلم المقصود، فيرجى العلم بأنك قد استلمت هذا البريد الإلكتروني عن طريق الخطأ ويمنع منعاً باتاً الاستفادة منه أو افشاء محتواه أو توزيعه. وفي حال استلام بريد إلكتروني عن طريق الخطأ، يرجى حذفه مع مرفقاته وإخطار كليات التقنية العليا فوراً على البريد الإلكتروني التالي: disclaimer@hct.ac.ae.كما أننا لا نضمن سلامة أي بريد إلكتروني أو مرفقاته، ولسنا مسؤولين عن أية تعديلات عليها من قبل أي شخص آخر.



The information in this email and any attachments are confidential and solely for the use of the individual or entity to whom it is addressed to and authorized to receive it. If you are not the intended recipient, be advised that you have received this email in error and that any use, disclosure, copying, distribution or taking any action in reliance on the content of this information is strictly prohibited and may be unlawful. If you have received this email in error, please delete along with any attachments and inform the Higher Colleges of Technology immediately atdisclaimer@hct.ac.ae. We do not guarantee the integrity of any emails or attachments and are not responsible for any changes made to them by any other person.

تعتبر المعلومات الواردة في هذا البريد الإلكتروني وأياً من مرفقاته سرية وتخص المستلم المعني أو الاشخاص المصرح لهم باستلامه، فإذا لم تكن المستلم المقصود، فيرجى العلم بأنك قد استلمت هذا البريد الإلكتروني عن طريق الخطأ ويمنع منعاً باتاً الاستفادة منه أو افشاء محتواه أو توزيعه. وفي حال استلام بريد إلكتروني عن طريق الخطأ، يرجى حذفه مع مرفقاته وإخطار كليات التقنية العليا فوراً على البريد الإلكتروني التالي: disclaimer@hct.ac.ae.كما أننا لا نضمن سلامة أي بريد إلكتروني أو مرفقاته، ولسنا مسؤولين عن أية تعديلات عليها من قبل أي شخص آخر.



The information in this email and any attachments are confidential and solely for the use of the individual or entity to whom it is addressed to and authorized to receive it. If you are not the intended recipient, be advised that you have received this email in error and that any use, disclosure, copying, distribution or taking any action in reliance on the content of this information is strictly prohibited and may be unlawful. If you have received this email in error, please delete along with any attachments and inform the Higher Colleges of Technology immediately at disclaimer@hct.ac.ae. We do not guarantee the integrity of any emails or attachments and are not responsible for any changes made to them by any other person.

تعتبر المعلومات الواردة في هذا البريد الإلكتروني وأياً من مرفقاته سرية وتخص المستلم المعني أو الاشخاص المصرح لهم باستلامه، فإذا لم تكن المستلم المقصود، فيرجى العلم بأنك قد استلمت هذا البريد الإلكتروني عن طريق الخطأ ويمنع منعاً باتاً الاستفادة منه أو افشاء محتواه أو توزيعه. وفي حال استلام بريد إلكتروني عن طريق الخطأ، يرجى حذفه مع مرفقاته وإخطار كليات التقنية العليا فوراً على البريد الإلكتروني التالي: disclaimer@hct.ac.ae. كما أننا لا نضمن سلامة أي بريد إلكتروني أو مرفقاته، ولسنا مسؤولين عن أية تعديلات عليها من قبل أي شخص آخر.



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